Just click the Filter Ratings button to on the All Ratings page or My Ratings page to display the available filters.

Account Administrators and Team Leaders:

Users:

You can request a rating in 1 of 2 ways.

Option 1 – On your ‘My Ratings’ page select ‘Request Rating’ from the ‘Actions’ menu at the top of the page. Complete the fields and send your rating request.

Option 2 – On the Leaderboard page click the ‘Actions’ menu on your summary profile area. You will see a link that says ‘Request Rating.’ Complete the fields and send your rating request.

The Free subscription option allows you to send rating requests to a single recipient at a time. However, the paid Hively subscription plans allow you to request feedback from multiple recipients at a time.

To send to a single person…

1. Type in the recipients name
2. Type in the recipients email address
3. Create a subject line for the email you’re going to send
4. Type in your custom message that will be displayed in the email and click submit!

To send to multiple people…

1. Click the ‘Multiple Recipients’ link.
2. Type in the recipients names and emails in the same manner you added users. Example: John, john@acmeinc.com
3. Type in one recipient name, email per line. You can also copy/paste from another list.
4. Create a subject line for the email you’re going to send.
5. Type in your custom message that will be displayed in the email and click submit!
6. Currently this feature enables you to send rating requests to up to 25 people at a time.

When customers start giving you feedback from a requested rating there is an indicator on the rating in the form of a check mark in the top right hand corner of the rating.

• Rating type
• Rating points
• Date of rating
• Contact info and additional comments of the person that gave the rating (if they provided such information). Otherwise the rating will be labeled anonymous.
• Bonus items such as a ‘WOW’

You can get to this page in several ways.

1. In the mani menu click on the ‘My Ratings’ page
2. Click on your name on the Leaderboard page
3. If you’re a Team Leader or Account Administrator, on the Leaderboard every user has a summary display area. In the ‘Actions’ menu there is a link that says ‘Show Detail’. Clicking on this will take you to your ratings page.

As an Account Administrator, find the user you’re looking for on your Leaderboard. Click the ‘Show Details’ link under the ‘Actions’ dropdown in the top right hand corner of their display summary section. This will take you to the detail view of all this user’s ratings. Next to the rating you want to delete, select ‘Delete Rating’ from the ‘More’ menu. When you click Delete you will be asked to confirm this deletion request (we wouldn’t want you accidentally deleting the wrong rating!). After confirming deletion, the rating will be removed and associated rating points will be dismissed from all totals.

You can also delete any rating you choose from the ‘All Ratings’ page.

With the default setting team members can see the details of every rating on any individual team member’s page. This view will show you all the ratings you’ve received, organized by month. The details include:

• Rating type
• Rating points
• Date of rating
• Contact info and additional comments of the person that gave the rating (if they provided such information). Otherwise the rating will be labeled anonymous.

You can get to this page in several ways.

1. When you login as a team member this will be first page you land on
2. In the top navigation click on the ‘My Ratings’ tab
3. On the Leaderboard every team member has a summary display area. In the ‘More’ dropdown there is a link that says ‘Show Detail’. Clicking on this will take you to your ratings page.

We built Hively in the spirit of positive competition. If all of your team members are competing to get the highest customer happiness score possible then you’re customers (and ultimately your team) wins.

Many customer feedback systems fail to give the data they gather to the people that need it most – the ones interacting with the customers. By directly providing team members with their feedback and giving them comparative team information, they can easily see where they need to improve or what they should continue to do to stay in the lead!

With that said, if you would like to restrict the level of access a user has to ratings data, this can be done by selecting Profile from the main menu under the Account heading. From here you can select a different Team Member Access setting.