To access this snippet go to the snippet gallery by selecting Snippet from the main menu under Configuration.

Click the ‘Get Snippet’ button on the Full HTML Email snippet. A pop up will appear with the full snippet. You can copy the snippet in one of two ways:

Option 1:

• With you mouse, place your cursor just under the top dotted line.
• Click and move your mouse down highlighting the entire snippet.
• Stop just before the bottom dotted line and be sure the entire snippet is selected.
• Paste the snippet in your desired location.

Option 2:

• Click the ‘Yes’ toggle at the bottom of the pop up where it asks if you want to ‘Show HTML’
• You will now view the HTML of this snippet.
• Now you can simply click into the box, highlight all (Ctrl A on a PC | Command A on a Mac) or
• With you mouse, place your cursor at the top of the box.
• Click and move your mouse down highlighting the entire snippet.
• Stop at the bottom of the box and be sure the entire snippet is selected.
• Paste the snippet in your desired location.

Once you have the snippet pasted you can edit the default text in the email to send your own custom message.

Note:

This is the exact same email that will be sent to customers when you use the ‘Request a Rating‘ feature.

Also, if you’re in the HTML mode you can make modifications there as well. We highly advise you only do this if you’re comfortable working with HTML and CSS.