Hively » customer messages

What are some good examples of Thanks buttons?

admin — Wed, 18 Apr 2012 23:02:34 +0000

You can create Thanks buttons with labels anything you like. Some of examples of great Thanks buttons might include:

Your website
Social Pages (Facebook, Twitter, Pinterest pageYour blog)
Landing pages
YouTube/Vimeo videos
Downloadable documents (white papers, coupons)
Email addresses
Anything else you can think of!

How many Thanks buttons can I create?

admin — Wed, 18 Apr 2012 22:57:56 +0000

You can create as many Thanks buttons as you like.
Account Administrators with a paid subscription have the ability to create Thanks buttons. Thanks buttons enable you to link to relevant items or pages you want to share with your customers. Hively enables you the ability to create custom Thanks buttons for your thanks page. To do this, follow these steps.

Select Thanks Buttons from the main menu under Configuration
Click Add Thanks Button
Add a label and URL and select which rating to display the button for
Click Update

If you need to delete a Thanks button simply click on remove next to the relevant Thanks button.

Also, you can create different Thanks button based on the rating type the customer provided. For example, you might want different button for Happy ratings than you do for Unhappy ratings.

You can create Thanks buttons with labels and links to things like:

Your website
Social Pages (Facebook, Twitter, Pinterest, Your blog)
Landing pages
YouTube/Vimeo videos
Downloadable documents (white papers, coupons)
Email addresses
Anything else you can think of!

Why can’t I create a Thanks button?

admin — Wed, 18 Apr 2012 22:54:32 +0000

Account Administrators with a paid subscription have the ability to create Thanks buttons. Thanks buttons enable you to link to relevant items or pages you want to share with your customers from your Thanks page. Hively enables you the ability to create custom Thanks buttons for your thanks page.

If you’re unable to create a Thanks button in Hively it’s most likely because you are on Hively’s free subscription plan. Creating Thanks buttons is a great reason to sign up for a paid subscription!

Can I customize the message my customer sees after they leave a rating?

Team Hively — Fri, 25 Mar 2011 18:22:36 +0000

Yes! When a customer leaves a rating for one of your users they are taken to the ‘Customer Rating Page.’ Once a customer leaves you feedback they are then taken to the ‘Thanks Page.’ Account Administrators can customize the messages on both of these pages and the messages can change based on the type of feedback received. Fancy!

We recommend you customize the messages on the Customer Rating Page to encourage customers to leave more details on their feedback. For the Thanks page, we recommend you leave ‘Thanks’ messages appropriate to the rating type the customer gave.

To customize these messages do the following:

Select Customization from the main menu under Configuration.
The default view is for the Happy rating. You can customize the messages for the Satisfied and Unhappy ratings by clicking on the Satisfied and Unhappy smileys respectively.
Enter the text you want the customers to see on the Customer Rating Page via Rating Message for Happy/Satisfied/Unhappy
Enter the text you want the customers to see on the Thanks page via Thanks Message for Happy/Satisfied/Unhappy