Hively » buzz

Do team members have to login in to give a Buzz?

admin — Tue, 24 Jul 2012 21:20:32 +0000

Buzzes are completely separate from customer satisfaction scores. Buzzes appear only as badges and counts per Buzz. They do not give points or factor into your customer happiness scores at all.

Buzzes are a simple way for users to give each other feedback. Think of it like a ‘thanks’ or a ‘pat on the back.’ Users can give each other Buzzes or receive them from Team Leaders and Account Administrators.

Just like with Hively customer feedback, if you receive a Buzz you will be instantly notified and have the Hively Buzz badge prominently displayed on your leaderboard profile for your team to see. You will also receive +1 count for each Buzz you receive. Buzzes are separated from customer feedback and don’t effect your customer happiness scores.

How can our team give a Buzz without skewing our customer feedback data?

admin — Tue, 24 Jul 2012 21:19:40 +0000

Buzzes are completely separate from customer satisfaction scores. Buzzes appear only as badges and counts per Buzz. They do not give points or factor into your customer happiness scores at all.

Buzzes are a simple way for users to give each other feedback. Think of it like a ‘thanks’ or a ‘pat on the back.’ Users can give each other a Buzz or receive them from Team Leaders or Account Administrators.

What is a Buzz?

admin — Tue, 24 Jul 2012 21:17:31 +0000

Buzzes are a simple way for team members to give each other feedback. Think of it like a ‘thanks’ or a ‘pat on the back.’ Users can give each other a Buzz or receive them from Team Leaders or Account Administrators.

Why can’t I send a Buzz?

admin — Tue, 24 Jul 2012 21:15:24 +0000

Account Administrators have the ability to send an unlimited amount of Buzz. Use these as you see fit to reward and motivate your users. Users were previously limited to one Buzz per week, but that restriction is no longer in place so they too can send unlimited Buzzes.

How much Buzz can I send?

admin — Tue, 24 Jul 2012 21:13:25 +0000

Account Administrators have the ability to send an unlimited amount of Buzz. Use these as you see fit to reward and motivate your users.

Users can also send each other and unlimited amount of Buzz as a way of offering encouragement or saying thanks.