Comments on: Can I see customer happiness and rating trends for my customers? https://support.teamhively.com/question/can-i-see-customer-happiness-and-rating-trends-for-my-customers/ Support & Knowledge Base for Hively Tue, 29 Dec 2015 19:57:30 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: admin https://support.teamhively.com/question/can-i-see-customer-happiness-and-rating-trends-for-my-customers/#comment-13678 admin Thu, 22 Mar 2012 01:04:15 +0000 http://support.teamhively.com/?p=1425#comment-13678 Yes, you can set the Default Rating Snippet for your team and you can choose the QR Code snippet as this option. http://support.teamhively.com/question/what-is-the-rating-snippet-gallery/ Reply Yes, you can set the Default Rating Snippet for your team and you can choose the QR Code snippet as this option.

http://support.teamhively.com/question/what-is-the-rating-snippet-gallery/
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]]> By: Brett O'Donnell https://support.teamhively.com/question/can-i-see-customer-happiness-and-rating-trends-for-my-customers/#comment-13643 Brett O'Donnell Thu, 15 Mar 2012 09:04:19 +0000 http://support.teamhively.com/?p=1425#comment-13643 Is there a way to also make a "master" snippet for the entire team? I love the idea of having the QR code on feedback postcards but I think we'd have to limit it to one code for postcards, individual ones for team members' email signatures. (also we could probably use a general one just for "general" website feedback as well!) I know Hively is optimized for interaction feedback, but it seems that for many "non-tech support" based feedback this could be used for a lot of general "Contact Us!" feedback as well. What do you guys think? Is there a way to also make a “master” snippet for the entire team? I love the idea of having the QR code on feedback postcards but I think we’d have to limit it to one code for postcards, individual ones for team members’ email signatures. (also we could probably use a general one just for “general” website feedback as well!)

I know Hively is optimized for interaction feedback, but it seems that for many “non-tech support” based feedback this could be used for a lot of general “Contact Us!” feedback as well. What do you guys think?

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