How does Hively know which user is sending the email?

Date: March 14th, 2012 | Category: Getting Ratings, Rating Snippets

Each user gets a unique rating snippet (they actually have several to chose from in the rating snippet gallery) they can insert anywhere HTML is accepted – email, CRM, ticket tracker, website, etc. For example, if a user has a rating snippet in his/her email signature, every time they send an email the recipient can provide a rating. In doing so, Hively knows the rating came from this specific snippet and associates it to the appropriate user.

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