Can I customize my email signature snippet?

Date: March 25th, 2011 | Category: Rating Snippets

Yes! The entire email signature snippet is customizable.

The default email signature snippet looks like this:

How did I do?

HappySatisfiedUnhappy

Click a face above to provide feedback on my performance!

 

You can change the heading ‘How did I do?’ text, the explanation text and even the image icons!

Perhaps you might want it to be more like this:

Rate my performance!

HappySatisfiedUnhappy

Provide feedback on my performance!

 

A few tips on doing this:

  1. If you don’t know HTML we’d recommend finding someone who does to help you with any edits you’d like to make.
  2. We’ve found it’s best to provide some kind of instruction or explanation to your customers in the text as to what this is all about.
  3. We’ve also found that if your customers know the rating is anonymous they are more likely to leave feedback. Making that clear is a good idea.
  4. We don’t recommend changing the rating image icons (the faces). Don’t get us wrong, you can, but know you’re talking about sizing images properly, making them look nice, linking them and doing this for each person in your team. Again, you can, but probably best to find someone who knows HTML to help out. Besides, they’re cute as all heck so do you really want to switch them?

Article published on Hively - https://support.teamhively.com

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