Comments on: When a customer leaves a rating is it anonymous? https://support.teamhively.com/customer-ratings/when-a-customer-leaves-a-rating-is-it-anonymous/ Support & Knowledge Base for Hively Tue, 29 Dec 2015 19:57:30 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: admin https://support.teamhively.com/customer-ratings/when-a-customer-leaves-a-rating-is-it-anonymous/#comment-15281 admin Wed, 25 Sep 2013 15:20:28 +0000 http://support.teamhively.com/?p=111#comment-15281 It is something we want to do but it is not currently in our development queue. It is something we want to do but it is not currently in our development queue.

]]> By: Kirstin https://support.teamhively.com/customer-ratings/when-a-customer-leaves-a-rating-is-it-anonymous/#comment-15280 Kirstin Wed, 25 Sep 2013 15:15:18 +0000 http://support.teamhively.com/?p=111#comment-15280 Hi - you mention that currently this isn't possible. Do you have any plans to introduce this feature as it would be really useful? Hi – you mention that currently this isn’t possible. Do you have any plans to introduce this feature as it would be really useful?

]]> By: admin https://support.teamhively.com/customer-ratings/when-a-customer-leaves-a-rating-is-it-anonymous/#comment-14932 admin Wed, 28 Aug 2013 15:52:54 +0000 http://support.teamhively.com/?p=111#comment-14932 Currently this is not possible. The only option is to decide if the users can leave anonymous ratings or not. If so, then they need not leave their contact info. Currently this is not possible. The only option is to decide if the users can leave anonymous ratings or not. If so, then they need not leave their contact info.

]]> By: Stefan Schwarzmann https://support.teamhively.com/customer-ratings/when-a-customer-leaves-a-rating-is-it-anonymous/#comment-14931 Stefan Schwarzmann Wed, 28 Aug 2013 15:35:16 +0000 http://support.teamhively.com/?p=111#comment-14931 Hi, is there any way to customize the fields a customer is required to fill out? Here is an example: I don’t want to force a customer to leave the complete contact information every time he/she gives a rating. We would only need a single info - the corresponding trouble ticket number. Ideally we could restrict the mandatory field "ticket number" to satisfied and unhappy ratings. Is that possible? Thank you! Regards Stefan Hi,

is there any way to customize the fields a customer is required to fill out?
Here is an example: I don’t want to force a customer to leave the complete contact information every time he/she gives a rating. We would only need a single info – the corresponding trouble ticket number. Ideally we could restrict the mandatory field “ticket number” to satisfied and unhappy ratings. Is that possible?

Thank you!
Regards Stefan

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