The style you choose will be reflected on your rating page, thanks page, the thanks email sent to raters and everywhere else smileys show up throughout Hively. The smiley style will also be reflected in the snippets sent to your team members, but if you change the style, you’ll need to resend team members their snippets to make sure they have the latest.

Changing Smiley Sets

To switch to a different style of smileys:

• Log into Hively as an Account Administrator.
• Select Smileys from the main menu under the heading Configuration.
• In the ‘All smiley sets’ list, click the ‘Set as default’ link next to the smiley set you want to switch to.

Uploading a custom smiley set

To upload and use your own Smiley Set:

• Log into Hively as an Account Administrator.
• Select Smileys from the main menu under the heading Configuration.
• Click the ‘Add Smiley Set’ button.
• Enter a name for your set (this doesn’t display publicly) and upload your smileys.
• Click ‘Submit’.

The images you upload should be PNGs of equal height and width and at least 150 pixels in each dimension.

Best of luck, we love to see what our customers come up with, so send us a mail at info@teamhively.com to show of your new smileys!

• Your website
• Social Pages (Facebook, Twitter, Pinterest pageYour blog)
• Landing pages
• YouTube/Vimeo videos
• Downloadable documents (white papers, coupons)
• Email addresses
• Anything else you can think of!

• Select Thanks Buttons from the main menu under Configuration
• Click Add Thanks Button
• Add a label and URL and select which rating to display the button for
• Click Update

If you need to delete a Thanks button simply click on remove next to the relevant Thanks button.

Also, you can create different Thanks button based on the rating type the customer provided. For example, you might want different button for Happy ratings than you do for Unhappy ratings.

You can create Thanks buttons with labels and links to things like:

• Your website
• Social Pages (Facebook, Twitter, Pinterest, Your blog)
• Landing pages
• YouTube/Vimeo videos
• Downloadable documents (white papers, coupons)
• Email addresses
• Anything else you can think of!

If you’re unable to create a Thanks button in Hively it’s most likely because you are on Hively’s free subscription plan. Creating Thanks buttons is a great reason to sign up for a paid subscription!

• Your website
• Social Pages (Facebook, Twitter, Pinterest pages, Your blog)
• Landing pages
• YouTube/Vimeo videos
• Downloadable documents (white papers, coupons)
• Email addresses
• Anything else you can think of!

You can create different Thanks buttons based on the rating type the customer provided. For example, you might want different Thanks buttons for Happy ratings than you do for Unhappy ratings.

As an Account Administrator you have a couple of options for uploading or changing your logo.

Option 1

On the Leaderboard page, hover over the team image area in your team summary display at the top of the page. The image area will display a transparent black box with text that says ‘Click to upload your logo’. Click this area and the upload photo dialogue will appear. You can use this function to upload any image from your computer. Files should be larger than 180 px, and less than 2400 px x 1200 px. Acceptable file types include: png, gif, and jpg.

Option 2

Select Profile from the main menu under Account and hover over the team image area to the right. The image area will display a transparent black box with text that says ‘Click to upload your logo’. Click this area and the upload photo dialogue will appear. You can use this function to upload any image from your computer. Files should be larger than 180 px, and less than 2400 px x 1200 px. Acceptable file types include: png, gif, and jpg.

Note:

Remember – keep it classy! This image will be seen by your customers.

On this tab, the first thing you can customize is the Team Member Question. You can change this to any question you like. You can also update the message displayed from your users. Be sure to leave in the short code: [team member name]. This will insert the user’s name into the message.

Note:
This is the question and message that will appear for every user on your account. If you’re on the Hively Free plan you will need to upgrade to take advantage of this feature.

The first thing you can change is the Team Member Question. This is the question your customer will see when giving you feedback. It will be the question displayed for each of your users. You can also update the message displayed from your user. Be sure to leave in the short code: [team member name]. This will insert the users name into the message.

Next, you can upload a background image for the customer rating page. Uploaded images should be larger than 180px and less than 2400 x 1200px. Acceptable file types are .png, .gif, and .jpg. This image will fill the background of the customer rating page. This page has a functional area in the center of the page that is approximately 500 x 690 px. Your background page design should account for this.

Finally, you can change the color of the header area, page text, page background and button to better reflect your brand. To do this, simply click into the input box next to the option you’re changing. From here, you can type in the hexidecimal number of the color you’re looking for or use the color selector function to find the right color.

Click the ‘Update’ and viola! A newly branded customer rating page.

Note:

This feature is available for all paid plans. If you’re on the free plan you will need to upgrade to take advantage of this feature.