Hively » Set up and Logging In

Can team members be created, but invited to Hively at a later time?

admin — Wed, 14 Mar 2012 20:21:49 +0000

Yes. Account Administrators can create users and choose to send invitations immediately or at a later date. To send invitations later, find the user on the Leaderboard or their personal page. Click the ‘Actions’ dropdown and click on the ‘Get Rating Snippet’ link. In the pop up you will see a button that says ‘Email snippet and instructions.’ Click it. If the user has not been previously invited an email will be sent with an invitation to join Hively.

If the user has already been invited and has an account set up, clicking this button will simply send an email to the user with their snippet in it.

What if a user didn’t receive their rating snippet and instructions via email?

admin — Wed, 29 Feb 2012 19:47:40 +0000

If one of your users didn’t receive their rating snippet and instructions via email try the following:

Have them check their spam folder to see if the email was placed there.
Be sure to white label and/or add the Hively domain to your contacts @teamhively.com.
You can resend the Hively email containing the user’s rating snippet and instructions to them again. To do this, find the user on the Hively Leaderboard. Click the ‘Actions’ dropdown and then the ‘Get Rating Snippet’ link. In the window that appears you’ll see a button that says ‘Send email and instructions’. Clicking this button will resend the snippet/instructions email to the user.

When attempting to set up I’m getting a message saying ‘Your activation key is incorrect or expired. Please check your email again and follow the instructions.’

admin — Mon, 19 Sep 2011 13:56:06 +0000

Once you click the activation link in your set up instructions email and set your password, this link will become in active. It is no longer necessary to login to Hively from this area.
To login to Hively simply go to: https://secure.teamhively.com/login
Enter your username and password and sign in! If you’ve forgotten your password, please click the ‘Forgot Password?’ link and follow the instructions.