1. The default language for your whole account.
2. The default language for a user.
3. An additional language for a user.

When a language is specified, that language is used in all parts of Hively that are shown to your customers. That is, on the rating page, the ‘thanks’ page that displays after a rating is left, the ‘thanks’ email and in the snippets that have been sent for that language.

Changing your account’s language

To change your account’s language:

1. Log into Hively as an Account Administrator of your paid account.
2. Select Profile from the main menu under the Account heading.
3. Choose your language and click Update

Changing a user’s language

A user’s default language can be selected when inviting them to join your account. If you would like to change the language at a later time:

• Log into Hively as an Account Administrator of your paid account.
• Select Manage Users from the main menu under the heading Users.
• Click on the Edit link next to the relevant user.
• Choose your language and click Update

This is all you need to do to have the rating page and related pages show in the user’s new default language. However for the wording in the user’s snippet to reflect this change, the user can edit the wording directly, or you can resend the snippet to them from the ‘More’ menu next to the user’s name on the Leaderboard.

Adding additional languages for a user

Users who communicate in more than one language can get extra snippets for those languages. Multi-lingual users often switch between email signatures as needed. So, to work with more than one language, the default Hively snippet should be added to their main signature and the alternative snippet should be added to their alternative signature. Just email us at info@teamhively.com with details of your multi-lingual users and we’ll send you back the alternative snippets that they will need to use in their alternative signatures.

• Your website
• Social Pages (Facebook, Twitter, Pinterest pageYour blog)
• Landing pages
• YouTube/Vimeo videos
• Downloadable documents (white papers, coupons)
• Email addresses
• Anything else you can think of!

• Select Thanks Buttons from the main menu under Configuration
• Click Add Thanks Button
• Add a label and URL and select which rating to display the button for
• Click Update

If you need to delete a Thanks button simply click on remove next to the relevant Thanks button.

Also, you can create different Thanks button based on the rating type the customer provided. For example, you might want different button for Happy ratings than you do for Unhappy ratings.

You can create Thanks buttons with labels and links to things like:

• Your website
• Social Pages (Facebook, Twitter, Pinterest, Your blog)
• Landing pages
• YouTube/Vimeo videos
• Downloadable documents (white papers, coupons)
• Email addresses
• Anything else you can think of!

If you’re unable to create a Thanks button in Hively it’s most likely because you are on Hively’s free subscription plan. Creating Thanks buttons is a great reason to sign up for a paid subscription!

• Your website
• Social Pages (Facebook, Twitter, Pinterest pages, Your blog)
• Landing pages
• YouTube/Vimeo videos
• Downloadable documents (white papers, coupons)
• Email addresses
• Anything else you can think of!

You can create different Thanks buttons based on the rating type the customer provided. For example, you might want different Thanks buttons for Happy ratings than you do for Unhappy ratings.