Hively » Billing/Payments

Where can I find my invoices and account’s history?

admin — Thu, 17 Aug 2017 05:28:10 +0000

Whenever a new charge is applied by Hively an invoice will be sent to your account’s billing contacts. By default, this will be the Account Admin that created your account, but you can update this or add additional billing contacts on the Profile page, available to Account Admins from the main menu. Billing Contacts don’t need to be Hively users, just an email address is required. If you need more than one billing contact, just add more email addresses with a comma between each.

Your account’s billing history is available to Account Admins by selecting Account History from the main menu under the Account heading. For billing periods prior to August 2017, please contact support and we’ll be happy to help.

Invoices can be downloaded from the Account History section and saved in PDF format.

How do I update or change my credit card information?

admin — Wed, 14 Mar 2012 23:45:09 +0000

To update or change your credit card information do the following:

Logged in as as Account Administrator, select Subscription from the main menu
Click the ‘Edit Card’ button
Fill out your new credit card info

Your subscription plan will now be charged on this new card, the next time your subscription is due.

What payment options do I have?

Team Hively — Fri, 25 Mar 2011 18:30:15 +0000

We process credit card payments through a secure, PCI compliant 3rd party payment gateway. You can subscribe to Hively with the following major credit cards:

Visa
Master Card
American Express

Can I change my subscription plan?

Team Hively — Fri, 25 Mar 2011 18:29:33 +0000

You can change your subscription plan at any time should the needs and size of your team change.

Hively subscription pricing plans are simple. You have two options – Free or Premium. The free version is for small teams of up to 3 people and provides a limited feature set. The premium version allows for unlimited users and our full feature set. The premium version is $15/mo + $2/mo/user.

For example, if you have 10 users the monthly price for Hively is $35/mo.

We also have annual pricing options and offer a 10%+ discount for these plans. For annual plans the price is $13/mo + $1.80/mo/user. For example, if you have 10 users and choose to pay annually, the monthly price for Hively would equate to $31/mo (paid annually at $372).

Paid subscriptions include the following features:

Team branding and wording on the customer rating and customer thanks pages
Complete customer happiness & team performance data
Send direct rating requests to multiple recipients
Custom Call-to-Action ‘Thanks’ buttons
Ability to send user recognition with Buzz
Priority email support

To sign up for or change your plan:

Select Subscriptions from the main menu in the top-right hand corner
Choose the plan that works best for you
Follow the steps through the payment process

Your new plan starts immediately!

Please note: Annual payments are paid for at time of purchase and are non-refundable.