Support & Knowledge Base for Hively
One specific feature of the WOW is that customers must provide their name, email and a comment (details of the wow) in order to submit a WOW. All fields are required. This way the entire reason for the WOW is clearly recorded for everyone to see. WOWs provide great opportunities for bragging rights and internal [...]
No, the +1 point is simply added to your score. We simply add the +1 to help explain that it’s ‘in addition to’ the point you received for the Happy rating. So, you get 1 point for the Happy rating and +1 point for the WOW – for a total of 2 points.
A customer only sees the option to give a Team Member a WOW if they first give them a Happy Rating. Again, the WOW is not a 4th rating option – it’s simply a way for a customer to say you made them even happier than ‘Happy.’
A WOW is not an additional (4th) rating option in Hively. When team members get a WOW from a customer they receive the WOW badge, +1 point and extra recognition via email for receiving a WOW. We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. [...]
You know those times you go the extra mile for a customer? Well now they can let you know. Hively has always let your customers indicate if they are Happy, Satisfied or Unhappy. However, now they can also let you know when you have WOW’d them! If you go above and beyond for a customer [...]
No. While team members do receive a badge, +1 point and extra recognition for receiving a WOW, the WOW itself is not a fourth rating option (rating state). We have designed the WOW to recognize exceptional service that stands out even more than making a customer happy. While it deserves extra recognition, it’s important the [...]