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September 30th, 2011

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Yes! You can insert your Hively rating snippet into your email signature, CRM, ticket tracking system or any website! This enables your customers to give you feedback every time they interact with you. However, you can also request a rating from a customer directly through Hively! You can do this after phone calls, webinars, meetings, presentations or anytime.

You can request a rating in 1 of 2 ways.

Option 1 – On your ‘My Ratings’ page select ‘Request a Rating’ from the ‘More’ menu at the top of the page. Complete the fields and send your rating request.

Option 2 – On the leaderboard page click the ‘More’ menu on your summary profile area. You will see a link that says ‘Request a Rating.’ Complete the fields and send your rating request.

The Free subscription option allows you to send rating requests to a single recipient at a time. However, the paid Hively subscription plans allow you to request feedback from multiple recipients at a time.

To send to a single person…

  1. Type in the recipients name
  2. Type in the recipients email address
  3. Create a subject line for the email you’re going to send
  4. Type in your custom message that will be displayed in the email and click submit!

To send to multiple people…

  1. Click the ‘Multiple Recipients’ link.
  2. Type in the recipients names and emails in the same manner you added team members. Example: John, john@acmeinc.com
  3. Type in one recipient name, email per line. You can also copy/paste from another list.
  4. Create a subject line for the email you’re going to send.
  5. Type in your custom message that will be displayed in the email and click submit!
  6. Currently this feature enables you to send rating requests to up to 25 people at a time.

When customers start giving you feedback from a requested rating there is an indicator on the rating in the form of a check mark in the top right hand corner of the rating.