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Buzzes are completely separate from customer satisfaction scores. Buzzes appear only as badges and counts per Buzz. They do not give points or factor into your customer happiness scores at all.

Buzzes are a simple way for team members to give each other feedback. Think of it like a ‘thanks’ or a ‘pat on the back.’ Team members can give each other a Buzz or receive them from team leaders.

Just like with Hively customer feedback, if you receive a Buzz you will be instantly notified and have the Hively Buzz badge prominently displayed on your leaderboard profile for your team to see. You will also receive +1 count for each Buzz you receive. Buzzes are separated from customer feedback and don’t effect your customer happiness scores.